Terms and conditions

TERMS AND CONDITIONS WEBSITE CONDITIONS By using this website, the user ratifies their agreement with the terms and conditions set forth below. Please read them carefully before using the site. If you do not agree with any section of the content, send an email to customer service at privacidad@aviasolucioneshoteleras.com before using this website. Operadora de Hoteles Avia S.A.S. does not guarantee that its applications will operate uninterrupted or error-free, that defects will be corrected, or that the site or the server are free of viruses or other dangerous components. In no event shall Operadora de Hoteles Avia S.A.S. be held liable for any direct or indirect damage, or for consequential damages, including, without limitation, lost profits, product replacement costs, inability to use the content, errors committed in mouse-click accesses, even if this Travel Agency is advised of the possibility of such damages. If local laws do not allow the exclusion of liabilities, the exclusions listed above shall not apply. This site is offered to the user for acceptance without negotiation of the terms, conditions, and clauses contained herein. The relationship between the website of Operadora de Hoteles Avia S.A.S. and the user shall be that of independent contractors and neither party (including officers, agents, and employees) shall be considered or constituted as partners, joint ventures, trusts, employees, and/or common agents. The user may not assign, convey, subcontract, or delegate their rights, duties, and obligations indicated herein. Authorizations, Licenses, and Registered Trademarks Operadora de Hoteles Avia S.A.S. is the owner of this site and possesses the corresponding authorizations for the use of images, graphics, icons, characters, music, texts, software, videos, and other contents of the site (hereinafter understood as the "content"), as well as HTML, CGI, WS encodings, and other codes and texts in any format (hereinafter understood as the "code"). No code or content may be modified, altered, copied, distributed, retransmitted, displayed, used, reproduced, and/or published under any concept, except with the authorization of Operadora de Hoteles Avia S.A.S. and in accordance with the instructions in each section of this site. By accepting these conditions, the user who submits reviews, images, videos, or comments on the website agrees to grant Operadora de Hoteles Avia S.A.S. the non-exclusive, perpetual, irrevocable, and fully transferable right to use, reproduce, modify, adapt, publish, translate, create derivative products from, distribute, and display such reviews, images, videos, or comments throughout the world and in any media. You will also grant this Travel Agency and sub-licensees the right to use the name accompanying such review or comment, if any, in connection with such review or comment. Any modification or use of the content or code of this site for purposes other than those permitted constitutes a violation of copyright laws and other intellectual property rights, as well as any criminal regulations arising from the particular situation. Users and, in general, those persons who intend to establish a link between any website and any of the pages of the website, must respect the corporate image and logo of this Website. Links may not be established from the website to websites where the logo or any element identifying Operadora de Hoteles Avia S.A.S. as the owner of the website does not appear, all of the foregoing with the due prior written authorization of use by this Travel Agency. This site has been designed solely and exclusively for the user's personal use. Commercializing the content, products, information, software, and services obtained from this site is prohibited. The contents of this website are registered under Copyright laws and are a registered trademark of Operadora de Hoteles Avia S.A.S. If you are aware of an infringement of our trademark, please let us know via email at vjuridica@aviatur.com.co. Computer Programs All computer programs available for download from this site are copyrighted. Their use is governed by the terms of the end-user license agreement accompanying or included in the computer program (License Agreement). No program with a license agreement may be installed or used without prior approval of the terms of said agreement. For any computer program not accompanied by a license agreement, its owner guarantees the user a personal and non-transferable license for its use, in accordance with the terms and conditions indicated in this document. Technical Access Requirements To access the website, the user must have access to the Internet Network, pay the corresponding access and connection fees, and have the equipment and computer systems necessary to connect to the Network, including a suitable terminal for this purpose (computer, phone, etc.) and a modem or other access device. For proper access and use of certain contents and services of the website, it is necessary to download certain computer programs or other logical elements onto the user's computer equipment. Such installation shall be at the user's expense, exempting Operadora de Hoteles Avia S.A.S. from any type of liability that may derive from it. The homepage always informs the user of the features required to properly view and use the website. Personal and Commercial Use Limitations This site may only be used to make authentic reservations or purchases and may not be used for purposes other than those described herein. No speculative, false, or fraudulent reservations shall be made. The user assumes that they are of legal age to use the site and to accept the legal and financial obligations that this entails. The user accepts that they are aware of all responsibilities arising from the use of the website of Operadora de Hoteles Avia S.A.S., whether caused by you or by third parties operating under your password. The information, programming codes, products, and other services published on this portal may contain typographical errors and inaccuracies. This Travel Agency and collaborators will periodically make changes to update the information. As a condition for using this site, the user guarantees that they will not engage in any illegal or prohibited activity under the terms, conditions, and requirements mentioned above. Connections and Links to Third-Party Portals This site may contain links connecting to portals operated by third parties independent of the Operadora de Hoteles Avia S.A.S. website. Operadora de Hoteles Avia S.A.S. has no control over them and is not responsible for their contents. The inclusion of these sites on the Operadora de Hoteles Avia S.A.S. website does not imply any type of association with such third parties or their operators. This Website has connections with other websites; please note that when you enter one of these links, you are entering a portal outside the Operadora de Hoteles Avia S.A.S. website, and the latter therefore has no responsibility. You are advised to read the privacy instructions on such sites, as they may differ from those offered by Operadora de Hoteles Avia S.A.S.. Naturally, the user is solely responsible for maintaining the secrecy of their passwords and the information contained in their account. Please be very careful with this information. Help Service Use of bulletin boards, chat rooms, and other communication forums If the site contains bulletin boards, chat rooms, and other communication media or forums for messages, you, as a user thereof, agree to send and receive only messages and material that are appropriate and related to the forum. Examples of misuse of the forum include: Defaming, insulting, abusing, harassing, threatening, and violating the legal rights (such as the right to privacy and publicity) of third parties. Publishing, distributing, announcing, or disseminating any type of defamatory, discriminatory, obscene, indecent, or illegal information or material. Uploading files containing software or other material protected by intellectual property laws (or copyright) unless owning such authorship and rights or having received all pertinent permissions for use. Uploading files containing viruses, corrupted files, or any type of programs or code that may damage the operations of third-party computers. Deleting any author attributions, legal notices, proprietary designations, and/or marks in any system file. Falsifying the origin of the source, computer program, or any material contained in the uploaded file. Advertising or offering the sale of goods and/or services, conducting surveys, contests, or sending chain letters. Downloading any file uploaded by any other user of a forum knowing that it should not be legally distributed in that manner. As a user, you accept that forums are for public and not private communications. Likewise, you accept that chats, conferences, newsletters, and other communications among other users are not endorsed by this Travel Agency or its affiliates, and that such communications shall not be considered for review, virus control, and/or approved by this Travel Agency or its affiliates. This Travel Agency reserves the right to remove any content from a forum without prior notice, as well as the full right to deny, at its discretion, access to any portal user or any part thereof without prior notice. Security and Privacy All information you provide on our site at the time of registering is transmitted via SSL (Secure Sockets Layer). This proven coding system allows your computer to encode the information before it is sent to our system. The encoded information reaches our servers, which are equipped with all security patches updated and unused ports closed and protected with a firewall, to finally take its original form and be stored in our database. Security Risks to Consider When Conducting Online Transactions It may occur that a user is deceived through emails or DNS server deception to visit a fake site presenting the same design, where credit card details are loaded into the fake system, stealing cardholder information. Therefore, it is recommended that the user enter through known domains to reduce risks and conduct transactions securely. It may occur that the computer on which the user is conducting the transaction has spyware or malicious software installed without the user's prior knowledge that captures everything typed on the keyboard or captures input device information and sends it to a network or host on the internet. Therefore, it is recommended that, whenever possible, the transaction be performed from a trusted device. Use of Cookie Technology In any use of the Portal, this Travel Agency reserves the right to use "cookies". Cookies are small data files generated on the user's computer that allow us to know the following information: The date and time of the last time the user visited our Web. The content design the user selected on their first visit to our Web. Security elements involved in controlling access to restricted areas. However, Users are informed of the option to reject such use on their computer terminal. Through these "cookies," once registered, other users can see whether or not you are connected and thus contact you more fluidly and quickly. GENERAL SERVICE CONDITIONS Once the reservation is made and payment is completed by the user, it is understood that the terms and conditions of Operadora de Hoteles Avia S.A.S. and the service provider have been accepted. The policies of the Operadora de Hoteles Avia S.A.S. website, those of the service providers, and those brought to the user's attention by any means are applicable; therefore, any cancellation or change may be subject to a penalty in accordance with the communicated policies.

Taxes, fees, and contributions affecting airfares, hotel rates, and other services offered by Operadora de Hoteles Avia S.A.S. may fluctuate at any time due to governmental provisions unrelated to and independent of the Agency's own operations.

The mere use of the website or contracting through any of the Sales Channels implies acceptance of each and every general and special condition included in these terms and conditions. The consumer has the obligation to read and accept the conditions, as this will allow them to better exercise their rights. We suggest printing and retaining them, along with the rest of the travel documentation. Remember to make a note of the Purchase Request number that appears on the screen upon confirming your request or that is communicated to you by the sales agent. That number identifies your transaction and will be essential for carrying out any process through Operadora de Hoteles Avia S.A.S. General Liability Regime Operadora de Hoteles Avia S.A.S. is subject to the liability regime established by Law 300 of 1996, Decree 1074 of 2015, and the rules modifying, adding to, or amending them, acting as an intermediary agent between the user and the provider of the selected tourism service. The agency's liability regarding service quality is strictly limited to the terms of each offer, taking into account the specific conditions of each provider, which are made known fully and opportunely to the user for their understanding, accepting them in full with the first payment made for the acquired services. Additional items and services not described in the offer must be understood as not included.

Operadora de Hoteles Avia S.A.S. is an intermediary acting in the name and on behalf of tourism service providers, who shall respond in the execution of the transport contract or the service contract. Limitation of Agency Liability The information, software, products, and services published on this website originate from information provided by service providers, and it may happen that such providers do not immediately communicate information to agencies; for this reason, updated conditions, content descriptions, and/or service descriptions may occasionally not appear on this website. Therefore, Operadora de Hoteles Avia S.A.S. does not guarantee the accuracy of the information and disclaims liability for such errors found on the website. However, when offering services, the Agency takes reasonable precautions and acts with due diligence to minimize the occurrence of these events. Operadora de Hoteles Avia S.A.S. reserves the right to correct any price on the website or bookings made under an incorrect price. In such event, if available, it will offer you the opportunity to maintain your booking at the correct price or cancel the booking without penalty, provided it meets the above conditions. Operadora de Hoteles Avia S.A.S. notes that its intermediary activity in marketing Tourism Services does not guarantee that the chosen destination presents no risks to personal health and safety. Operadora de Hoteles Avia S.A.S. is not liable, directly or indirectly, for damages or losses that you or those traveling with you may suffer in any way before, during, or as a consequence of the chosen destination. Operadora de Hoteles Avia S.A.S. is not responsible for events arising from acts of God or force majeure, including climatic phenomena, acts of nature, labor conflicts, among others, that could occur before or during the provision of the Tourism Service and that could eventually delay, interrupt, or prevent its execution. Agency Exoneration Grounds Operadora de Hoteles Avia S.A.S. and operators assume no liability for events of Act of God, Force Majeure, or Acts of Third Parties such as accidents, strikes, riots, earthquakes, climatic or natural phenomena, security conditions, political factors, traveler removal due to behavior threatening the travel execution, denial of entry permits, decision of the destination country to prevent entry or mobility of the traveler, death, health issues, third-party acts, and any other event outside the agency that could affect the execution or continuity of the trip; in such events, monetary refunds shall be made in accordance with the law and policies imposed by each service provider as applicable. Operadora de Hoteles Avia S.A.S. is not responsible for personal expenses or expenses additional to the specific plan incurred by the user, nor does it assume liability for damage or loss caused to the user due to their inexperience, negligence, or fault. However, Operadora de Hoteles Avia S.A.S. reserves the right, on behalf of the user, to modify any pre-established itinerary or suspend services according to the user's needs, the foregoing without right to any refund. Custody of Personal Belongings Responsibility for the care and custody of personal items rests exclusively with the user, unless placed at the disposal of the service provider for safekeeping. In case of carrying valuable objects, the user must inform the service provider directly in order to take all necessary care measures to protect said objects; otherwise, any loss or damage suffered by such objects must be assumed entirely by the user with no possibility of requesting compensation or damages. Right of Stay Reservation The agency and service providers reserve the right to expel a user when their behavior, disciplinarily and/or criminally objectionable, causes inconveniences in the normal execution of the service and causes disturbance to third parties; behavior is understood to be objectionable when it violates morality, public order, and good customs. The user shall assume at their own expense and risk any expenses generated by exclusion from the program, and shall be solely and exclusively responsible for third-party claims for compensation and/or damages, including the service provider, holding the agency and service providers harmless from such situation. Price Validity and Applicable Rate Program prices are subject to change due to international currency fluctuations, governmental decisions, modifications to taxes, fees, or contributions levied on services provided, among other situations beyond the agency's control, and only prices in force at the time of issuing the hotel reservation and booking documents for other services upon purchase confirmation shall apply. Prices listed in advertising and respective quotes may fluctuate due to changing availability from service providers, over which Operadora de Hoteles Avia S.A.S. has no control. Prices advertised in currency other than the Colombian peso shall be converted according to the exchange rate (TRM / TF Operadora de Hoteles Avia S.A.S.) applicable on the payment date; administrative and financial costs generated by payment in foreign currency shall be assumed by the user. Documentation The agency shall make available to the consumer the documentation and health requirements needed for each destination as duly informed by competent entities. Marketed plans do not include processing of passports, visas, or exit/entry permits for other states, and complying with necessary documentation requirements to make the trip is the sole responsibility of the user. Therefore, Operadora de Hoteles Avia S.A.S. recommends that the user take all necessary precautions regarding immigration and government documentation before acquiring tourism services, since neither operators nor the agency are responsible for non-execution of services when attributable to the user in this regard. In case of providing advice for issuing required travel documentation, Operadora de Hoteles Avia S.A.S. is not responsible for processing results, as granting passports, visas, or any entry/exit permit, transit through another country, among others, is a discretionary decision of the competent government authority issuing them. It is the sole and exclusive responsibility of the user to carry and display at all times the documents required to travel and guarantee stay at the destination, to verify status before requesting authorities; it is the user's responsibility to carry authentic documents, as any irregularity presented is the user's exclusive responsibility. Additional Insurance To strengthen protection, the user may purchase insurance policies contributing to the success of their trip. Such products correspond to insurance and/or travel assistance contracts as applicable, and shall be executed in accordance with the policies, terms, and conditions of insurance agents that the user may hire. Information on coverage, procedures, rights, and obligations shall be that provided by insurers or assistance service providers to the agency, which will make it known to the user in a timely manner so they may decide on purchase and convenience. Operadora de Hoteles Avia S.A.S. as intermediary agent shall ensure that third-party service provision is optimal and of quality as offered, providing full collaboration and management to forward to providers any requests, complaints, or claims users wish to raise before, during, and after service execution. However, in case of experiencing difficulty on-site, the user must inform the service provider directly and immediately so the provider may resolve the issue expeditiously, without prejudice to notification the user must make to the travel agency. Description of Terms for Hotels: Conditions and values of accommodation services may vary or incur penalties if subsequent changes are made to the reservation according to the service and category purchased. We clarify that all information displayed on the Platform is provided and updated online directly by each Accommodation. They are exclusively responsible for updating rates, availability, and other data appearing on the Platform. The total value of accommodation shall be settled and charged to the payment method chosen by the user at the time of closing the booking. Additional services shall be settled and paid directly at the hotel upon check-out. Please verify accommodation type and included services before closing the booking. After closing the booking, a confirmation service booking document will be sent to your email. Do not forget to check cancellation policies and rate conditions of the accommodation service provider you are reserving. All foreigners are exempt from taxes in Colombia and will only need to pay hotel insurance directly at their hotel. Colombian passengers must pay fees and hotel insurance directly at their hotel. This validation shall be conducted directly at the hotel. If cancellation policies allow a refund for date changes, advance cancellation, etc., Operadora de Hoteles Avia S.A.S., upon express customer request, will process the corresponding request with the hotel or service provider so that it may issue a partial or total refund to the passenger as quickly as possible, within the policies handled by said provider. Costs incurred or associated with said process shall be deducted by Operadora de Hoteles Avia S.A.S. from any eventual refund made to the passenger. Remember that if you do not arrive at the Accommodation on the corresponding date and time, the Accommodation may cancel your reservation and treat it as a No Show, in which case you shall have no right to demand full or partial refund of the amount paid. If for any reason you will arrive outside indicated hours, contact the Accommodation in advance. The ability to make changes and/or cancellations and applicable penalties are subject to Accommodation policies. Any exception to these conditions must be authorized by the Accommodation. If you carry belongings of value higher than ordinarily carried by passengers, you must inform the Accommodation and store them in available safe deposit boxes at the Accommodation. Only if such valuables are declared and deposited with the Accommodation will Accommodation liability be limited to declared value. Note that if belongings are excessively valuable relative to Accommodation importance or cause inconvenience, the Accommodation may refuse to receive them. Likewise, insurance policies contracted by the Accommodation normally require items to be declared in advance to be covered. We inform you that Accommodation activity in Colombia is governed by rules including: Colombian Consumer Statute (Law 1480 of 2011), General Tourism Law 300 of 1996, Law 2068 of 2020, regulatory decrees, and special provisions of the Ministry of Commerce, Industry and Tourism and other Colombian regulatory authorities. If you wish to file a claim regarding Accommodation service, you may do so directly before the mentioned entities at www.mincit.gov.co and/or www.sic.gov.co. If you require additional information, please consult with an advisor at our 24-Hour Reservation Center: (571) 587 9640 or (571) 3821616. Payment Method For rates quoted in USD, payment may be made in this currency or Colombian pesos at the daily representative market rate (TRM) according to the banking market quote on payment day. Rates and taxes, fees, and contributions in effect on the purchase date shall apply. If only a deposit is made, subsequent payments will be settled at the TRM rate on the day they are made. Rates are not valid during Events, Holidays, congresses, or major events at the quoted destination. Cash in foreign currency incurs an additional non-refundable 2% administrative fee plus VAT. Specific Policies Cancellation and Restriction Policies To make changes to a scheduled and confirmed service, notice must be given with reasonable advance time and in accordance with policies of contracted services communicated prior to purchase.

All cancellations must be notified in writing to the email of the serving advisor and by the person who requested the service. If purchased via .com, notify the following email ________________. Cancellation and refund policies informed below must be taken into account. CONSUMER RIGHTS: Right of Withdrawal (Retracto): In accordance with Article 47 of Law 1480 of 2011 (Consumer Statute) regarding non-traditional or distance sales, consumers may withdraw from acquired services provided they give notice within five (5) business days following purchase. Operadora de Hoteles Avia S.A.S., as intermediary agency and in compliance with Superintendency of Industry and Commerce (SIC) requirements, will manage withdrawal requests directly with the hotel provider, coordinating the refund process without delegating coordination to the user. Money refunds shall be executed via credit, credit card charge reversal, or reimbursement of the amount paid according to original payment method. If payment was made via bank transfer, Operadora de Hoteles Avia S.A.S. will request consumer bank details to process the refund. Refund timing is subject to provider policies, but the agency assumes tracking and timely status communication responsibility to the consumer. Payment Reversal: In accordance with Decree 587 of 2016, consumers may request payment reversal for electronic sales using credit, debit, or electronic payment instruments, provided the request falls under the following grounds: When the consumer is subject to fraud. When it corresponds to an unsolicited operation. When the acquired product is not received. When delivered product does not match request or inherently communicated characteristics. When delivered product is defective. To process payment reversal, it must be requested within five (5) business days following the date the consumer learned of fraudulent/unsolicited operation or should have received product. The consumer must file a complaint explaining grounds and notify the electronic payment instrument issuer, which together with payment participants will reverse the transaction. Operadora de Hoteles Avia S.A.S. warns that under Article 2.2.2.51.10 of Decree 587 of 2016, if reversal requests result in receiving amounts exceeding original payment, you are responsible for returning them. Under Article 51 of Law 1480 of 2011 and Article 2.2.2.51.12 of Decree 587 of 2016, if it is demonstrated that grounds were not met, Operadora de Hoteles Avia S.A.S. and/or payment issuer may permanently charge the transaction back to your card or payment method. Consumer bad faith in the reversal process shall be penalized by the Superintendency of Industry and Commerce under Decree 587 Article 2.2.2.51.13 up to fifty (50) current legal monthly minimum wages (smmlv). Service Warranty: Pursuant to Articles 7 to 11 of Law 1480 of 2011 (Consumer Statute), consumers have a right to service warranty. If accommodation or tourism service is not provided under agreed conditions, consumers may demand: (i) effective service provision under contracted terms; (ii) total refund; or (iii) equivalent service of equal/higher quality. Operadora de Hoteles Avia S.A.S., as intermediary, will facilitate exercising this right with providers without prejudice to direct provider liability. Claims Before the Superintendency of Industry and Commerce (SIC): Consumers may file petitions, complaints, and claims directly with the Superintendency of Industry and Commerce (SIC), the entity overseeing consumer protection in Colombia, via www.sic.gov.co or the consumer helpline. This channel is independent of internal agency channels and can be used at any time without exhausting prior agency instances. GENERAL RECOMMENDATIONS: Conditions and Restrictions for Electronic Payment To complete a purchase, passenger/traveler identification details and payment method will be requested. This occurs in steps; before purchase, data is displayed for verification. Provided data must match financial entity records (mailing address, phone, ID, full names). This Travel Agency reserves the right to request additional customer information to verify purchases. Electronic hotel booking payment hours are 00:05 AM to 11:40 PM (-5 GMT) Colombia time. Our website accepts debit and credit cards from: VISA, MASTER CARD, AMERICAN EXPRESS, and DINERS. Service purchases become effective only when this Travel Agency validly charges the credit/debit card or agreed payment method and it is verified by the finance department; until then, it may be canceled by the Agency. If charging the credit card is not possible (rejected transaction), the booking or request may be canceled due to non-payment. Once purchased, you will receive 2 emails: booking confirmation and payment gateway confirmation/information with purchase and invoice details, also retained by the Agency. Remember Operadora de Hoteles Avia S.A.S. acts on behalf of Tourism Service Providers, and amounts corresponding to service prices/rates are transferred (endorsed) to the Provider. Credit Card Payment Note that when providing account or credit card data to Operadora de Hoteles Avia S.A.S. (via Platform form) and accepting/confirming, you authorize charges for: (i) Tourism Service rate (ii) corresponding taxes/fees/fiscal perceptions and (iii) Management Fees – if applicable – which are previously informed. Interest and/or taxes generated by installment payments are added to the proposed price/rate, divided by selected installments. A. If you contracted life insurance for debtor balance or other charges affecting total financial cost with your card issuer, check validity, conditions, and costs with them, as these are independent of Operadora de Hoteles Avia S.A.S. We recommend reviewing credit card usage and interest conditions before using installment payments. B. If canceling after purchase when Tourism Service conditions permit, Operadora de Hoteles Avia S.A.S. will not refund or assume responsibility for interest generated by original transaction, as Operadora de Hoteles Avia S.A.S. does not receive such interest. C. Prices may be charged in local currency or USD depending on local or foreign services. If charged in USD, charges apply against your card's international limit. Regardless of currency, rates match informed and accepted amounts. Note that foreign banks/card operators may impose additional charges and taxes for international operations. Your bank may convert prices to local currency and charge conversion fees using exchange rates differing from Platform estimates. Contact your bank regarding exchange rates and transaction fees applied to your reservation. D. Each transaction undergoes fraud verification, including a 1 USD charge against your card's USD limit via a UK operation host to verify identity and international card validity. The charge and reversal appear on your statement and generate no additional costs, as the charge is reversed upon verification. E. For certain destinations, the Tourism Service Provider may charge you directly. In such cases, Operadora de Hoteles Avia S.A.S. will indicate this during purchase, and you will receive an invoice issued by the Provider. Charges will be made to your credit card in USD for the specified amount. PSE PAYMENT: Payments and transactions of financial entities linked to PSE do not occur on the Operadora de Hoteles Avia S.A.S. website/platform. Users connect to the selected financial entity's website, which provides security measures, accepts, authorizes, and validates payments. Operadora de Hoteles Avia S.A.S. never knows or stores account details, passwords, or debit/credit card data related to PSE payments. Operadora de Hoteles Avia S.A.S. assumes no liability for improper use or loss of data/passwords linked to PSE. Operadora de Hoteles Avia S.A.S. offers no warranties regarding financial services provided by PSE or banking entities, particularly concerning system defects, delays, interruptions, technical errors, unavailability, or direct/indirect damages arising therefrom. Price and Exchange Rate Some services may be subject to destination taxes or fees. Services do not include visa fees or country departure taxes payable in local currency or USD within said territory. Rates advertised in non-COP currencies will inform applicable exchange rates to consider at purchase. Service prices are subject to change due to currency fluctuations, government decisions, tax/fee modifications. Prices are only secured upon payment. Exchange rates used may differ depending on service type. Service providers do not guarantee accuracy. Operadora de Hoteles Avia S.A.S. does not authorize using this information for non-personal purposes; commercial resale, redistribution, and usage are expressly prohibited. Destination Security Verification Travelers are recommended to review warnings for chosen travel destinations. By selling travel, Operadora de Hoteles Avia S.A.S. does not represent or warrant that travel to certain places is advisable or risk-free and is not liable for damages/losses resulting from travel to these locations. Documentation All passengers must carry required personal documentation. The Operator disclaims responsibility for information, withdrawal, or rejection of documentation. Documents delivered by the Operator are user responsibility. You must responsibly inform yourself regarding legal, immigration, and health requirements needed for your trip ("Travel Documentation"). Check destination/transit country entry conditions, visa/passport requirements, driver's licenses, vaccines, minor permits, or other document requirements well in advance. Requirements vary by destination/transit country, nationality, residence, and travel documents. You are responsible for complying with entry/transit requirements demanded by authorities. Consult respective Embassies or Consulates before booking and departure. For more information visit: http://travelcentre.iata.org/. Verify document expiration dates in advance; some countries require expiration dates at least six months past foreign arrival. When traveling with minors under 18, in addition to valid travel ID, authorizations are required based on conditions: (i) If traveling with both parents, proving relation via Birth Certificate or child ID containing parent filiation data suffices. (ii) If traveling with one parent, prove relationship via cited documents and present absent parent authorization. (iii) If a child of minors, parent authorization and permission from one grandparent are required. Regardless, review Travel Documentation required by transport type, Provider, and origin/destination. Check unaccompanied minor policies with Providers if minors travel without a responsible adult. For more information visit http://www.migracioncolombia.gov.co. In case of doubt, contact Online Help or Call Center/office advisors before purchasing. Concordance By requesting enrollment in any travel program marketed by this Travel Agency, the client and/or passenger declares knowledge and approval of all terms described on this website (available for printing) and special conditions described in the travel program or specific travel project. Advertising Under Law 1558 of 2012 Article 30 and Law 1480 of 2011 Article 30, you have a right to receive complete, truthful, transparent, timely, verifiable, understandable, precise, and suitable information regarding products/services offered by Operadora de Hoteles Avia S.A.S.. Information published on the Operadora de Hoteles Avia S.A.S. Platform regarding prices, characteristics, availability, sale conditions, restrictions, cancellation/refund policies is established and provided by Tourism Service Providers online in real time. As an intermediary, Operadora de Hoteles Avia S.A.S. informs you of Tourism Service characteristics, manages Purchase Requests with Providers, collects fees if applicable, and assists in resolving concerns/issues. Operadora de Hoteles Avia S.A.S. makes best efforts to provide accurate information but is not liable for errors (manifest/typographical errors), server interruptions, inaccuracies, or misleading/false information from Tourism Service Providers. Operadora de Hoteles Avia S.A.S. is not and should not be interpreted as a promoter of quality, service level, or classification of Tourism Services on the Platform. We advise reading passenger comments on the Platform to assess if services meet your expectations. The Platform may contain links to third-party sites, resources, and sponsors. Links to third-party sites do not constitute endorsement by Operadora de Hoteles Avia S.A.S.. Operadora de Hoteles Avia S.A.S. is not responsible for third-party sites/resources, and usage is not governed by these terms. To file claims regarding advertising Content on the Portal, contact servicioalcliente@aviatur.com to reach advertisers. SPAM Colombian laws regarding SPAM shall apply. An email shall not be considered SPAM as long as it includes an opt-out method. RESPONSIBLE BEHAVIORS AND COMMITMENTS TO DESTINATIONS: Operadora de Hoteles Avia S.A.S. offers tourism products and services within legal frameworks, promoting sustainability via environmental, sociocultural, and economic impact mitigation, control, and prevention measures. Programs foster regional development and awareness among staff, clients, providers, and guests toward nature conservation, highlighting rights and duties regarding sustainability, ensuring continuous improvement, allocating necessary operational resources, and training staff. We make the following recommendations to users in favor of sustainability: Do not extract flora and/or fauna species from natural habitats. This is an environmental crime. Do not introduce exotic flora and fauna species. This causes severe disruptions to natural habitats and food chains. Do not feed wild animals directly. Feeding must be controlled and guided by fauna management experts. Do not make excessive noise, as it alters local natural environments. Do not conduct burns or campfires. Produced gases can be toxic, causing severe impacts on ecosystems and communities. Do not dispose of generated solid waste improperly. Observe entry, behavior, stay, respect, and conservation recommendations specific to tourist destinations. AGAINST CHILD PORNOGRAPHY AND SEXUAL TOURISM: In accordance with Law 679 of August 3, 2001, issued by the Congress of the Republic, setting provisions to prevent and counteract exploitation, pornography, and sexual tourism with minors. Under said Law, all persons must prevent, block, combat, and denounce exploitation, accommodation, use, publication, dissemination of images, texts, documents, audiovisual files, misuse of global information networks, or telematics links related to pornographic material or sexual activities involving minors. Pursuant to Article 17 of Law 679 of 2001, the agency warns tourists that sexual exploitation and abuse of minors in Colombia are penalized criminally and administratively under current laws. In compliance with Resolution 3840 of December 24, 2009, and Article 1 of Law 1336 of July 21, 2009, Operadora de Hoteles Avia S.A.S. adopted a Code of Conduct model to prevent and prevent sexual exploitation of children and adolescents in tourism. The user understands and declines all activity, action, or omission aimed at carrying out sexual activities against minors and commits to reporting any suspicion to competent authorities immediately. MONEY LAUNDERING AND FINANCING OF TERRORISM: Operadora de Hoteles Avia S.A.S. declares that it is not listed on local or international anti-money laundering and terrorism financing control lists; in application of its Money Laundering Prevention System, it will verify that subcontractors, suppliers, board members, legal representatives, statutory auditor, clients, and passengers are not listed on such lists. The User voluntarily and unequivocally understands and accepts that Grupo Empresarial Operadora de Hoteles Avia S.A.S., in compliance with legal obligations to prevent and control money laundering and terrorism financing, following Constitutional Court jurisprudence, may unilaterally terminate service provision without notice if the User's name is included on international lists such as UN or OFAC (Clinton List). Service may also be terminated if natural person Users: i- register a person included in these lists; ii- are convicted by competent authorities for illegal activities, money laundering, terrorism financing, or related crimes under the Colombian Penal Code. EQUITY, DIVERSITY, AND INCLUSION POLICY: Operadora de Hoteles Avia S.A.S. maintains a Diversity, Equity, and Inclusion policy focused on respect, integrity, transparency, and fairness in the workplace. It promotes diversity, inclusion, and retention for all employees, ensuring discrimination-free processes and recognizing individuality. This policy includes measures to prevent and address discrimination complaints and applies globally to partners, executives, workers, suppliers, and clients. Non-compliance may result in contract termination with suppliers and clients. HABEAS DATA When purchasing through our website, the user authorizes Operadora de Hoteles Avia S.A.S. and affiliates to consult, request, supply, report, process, and disclose all credit, financial, commercial, or service behavior information to third parties, TRANSUNION, CYBERSOURCE, Evertec Colombia S.A.S., Place to Pay (payment platform used on this website), or counterpart entities in other countries, generating a query trail. DATA PROTECTION In accordance with Law 1581 of 2012, Decree 1377 of 2013, Decree 1074 of 2015, Law 1266 of 2008, and personal data protection regulations, this website implements its data protection policy to guarantee database protection containing personal or socially relevant information and protect client fundamental rights. We invite you to review it at: Personal Data Treatment and Privacy Policy.

When purchasing through our website, considering performance nature and intermediary status, you authorize Operadora de Hoteles Avia S.A.S. to consult, store, manage, transmit, or transfer provided personal information to legally authorized entities and service providers for agency service fulfillment and direct/indirect travel agency functions.

If providing third-party personal information, you do so as controller under Law 1581 of 2012, declaring express authorization from data owners and authorizing agency transmission and processing for subsequent commercial contact. Transmission occurs as Operadora de Hoteles Avia S.A.S. must deliver third-party personal information to contracted providers, which you acknowledge, accept, and have informed data owners about as controller.

When providing personal data of minors or persons under judicial guardianship, you warrant acting as legal representative, that the minor was heard, fundamental rights respected, or proper authorization obtained. Minor data under special protection categories shall be treated per applicable law and personal data policy at www.aviatur.com. Personal data protection inquiries may be sent to privacidad@aviatur.com.

You must fill out all fields with accurate data to complete valid Tourism Service bookings through Operadora de Hoteles Avia S.A.S. Entering personal data on the Platform declares said data ("Personal Data") is accurate, precise, and true, committing to update Personal Data as needed. Operadora de Hoteles Avia S.A.S. is not responsible for Personal Data accuracy provided by you. You warrant and respond for Personal Data veracity, accuracy, validity, and authenticity. All data must match Travel Documentation exactly.