Políticas

ACCOMMODATION PLAN TYPES:

CONTINENTAL PLAN: This rate includes: Welcome cocktail at the Beach Bar or Cruise Bar, breakfast service at the Poblado Restaurant from 6:00 a.m. to 9:00 a.m. daily during low, mid, and high season.

POBLADO PLAN: This rate includes full meals: Welcome cocktail at the Beach Bar or Cruise Bar, mid-afternoon snack offered at the Poblado Cafeteria or Poblado Restaurant, breakfast service at the Poblado Restaurant from 6:00 a.m. to 9:00 a.m. daily, lunch service from 12:00 p.m. to 2:00 p.m. daily at the Poblado Restaurant (this may vary during high season and may be served at the Poblado Rooftop), and dinner service from 7:00 p.m. until 9:00 p.m. daily at Poblado Restaurant (This may vary during high season and may be served at the Poblado Rooftop)

MINIMUM STAY FOR NEW YEAR'S EVE: As an internal HOTEL policy, the minimum stay for high season reservations is 4 nights. Full payment must be made to guarantee your reservation.

RENTAL POLICY: This rental agreement is established from the check-in date, with a timetable from 3:00 p.m. to 4:00 p.m., with check-out on the stipulated date by 12:00 p.m. Failure to comply with these times will result in the hotel charging an additional fee for extending your stay, consisting of one additional night at current rates, without prejudice to room availability. You also authorize the hotel to charge all occupants for any charges incurred during your stay. The GUEST, who at the time of making the reservation, freely authorizes the charging of the credit card in his/her possession for any amounts that remain pending for lodging or services, in addition to charges for losses or damages caused by him/her within the Facilities.

SERVICE HOURS: The established hours for pool service are from 9:00 a.m. to 9:00 p.m., without exception. à la carte restaurant service is from 6:00 a.m. to 9:00 p.m.; bar service and background music are from 9:00 a.m. to 10:00 p.m. The use of sound devices outside the hours stipulated in this contract that may disturb the peace of other guests is prohibited. Reception service is open 24 hours a day.

HOTEL AGREEMENT: PURPOSE.

A) The hotel will provide the guest with the rental service of a room and its accessories, upon payment of the prices in effect at the time of service; the rate and plan are those shown on the hotel registration card. The provision of these services and any complementary services offered by the hotel will be subject to availability and to the schedules, shifts, or physical availability of the necessary supplies, goods, facilities, or spaces.

B) Accommodation will be provided regardless of the length of the GUEST's actual stay in the room. Partial use will result in payment of the full rate.

C) The hotel may request a room change at any time, and the guest must accept it.

D) Check-in time is from 3:00 PM (15:00) or 4:00 PM (16:00) on the day of arrival, and check-out time is until 12:00 PM (12:00) on the day of departure. The period between these times corresponds to the hotel day. Early check-in or late check-out will be subject to availability, and the guest must pay the corresponding fee.

E) The hotel makes the rates, prices, services, and check-in and check-out times available to the public, to which the guest is subject.

F) The GUEST must also pay all food, beverage, laundry, and general charges for all those incurred during the stay and that he or she chooses to charge to his or her account.

G) The GUEST declares that he or she has been informed of the rates, fees, and general room rates per night.

H) Failure to make the agreed payment will result in late payment interest being charged to the GUEST at the maximum rate allowed.

I) THE HOTEL has the right of retention and lien on the GUEST's luggage and property, rights that will be enforced upon the GUEST's breach of obligations. In this case, the HOTEL may retain the aforementioned luggage and property as collateral for a period of thirty (30) days, counted from the date of default. After this period, the HOTEL may freely dispose of the pledged items and use the proceeds to cover the outstanding obligations, including interest plus 20% for costs and expenses. Any surplus, if any, will be made available to the GUEST, and in the event of a deficit, the creditor's rights are protected.

J) If the HOTEL is unable to fulfill the reservation agreed in writing, provided there is prepayment, or is forced to terminate the stay early for a specified period, it must find accommodation for the GUEST at another establishment with a similar rate. If the rate at the substitute hotel is lower, the HOTEL will refund the difference to the GUEST, and if it is higher, the HOTEL will assume the difference. The decision will always be the hotel's, but it will try to ensure that there is no difference in rates as far as possible.

RIGHTS AND OBLIGATIONS OF THE GUEST:

A) The GUEST declares that they are aware of the HOTEL's rates, fees, and prices and acknowledges that these may change without prior notice.

B) The GUEST must identify themselves with a valid ID to check in at the HOTEL, presenting their national identity card (if Colombian) or their passport or applicable document (if foreign). Minors must present a valid ID.

C) The GUEST is obligated to pay the cash amount at the time of the respective service and, in any case, at the time the guest leaves the hotel. The hotel day includes the 21-hour period of the GUEST's stay, starting from the start date set by the HOTEL. Partial use of the hotel day will result in payment of the full rate.

D) The GUEST will be responsible for their own obligations and those of their companions, even in the event of minor negligence. Any unregistered person using the accommodation exclusively reserved for the GUEST must register and pay a 100% surcharge over the current rate.

E) The GUEST must maintain decent conduct and dress appropriately. The HOTEL will refrain from providing its services if the GUEST's behavior or attire is inappropriate.

F) The GUEST must respect the maximum number of people per room.

G) The GUEST acknowledges that the practice of sports, physical exercise, driving ships or vehicles, using instruments or tools, and in general any activity that involves risk or could be considered dangerous, will be his or her decision, under his or her sole responsibility. This implies that the GUEST has the skills and knowledge to assume such risks, RELEASING the HOTEL and its officers or employees from any liability in the event of any damage or injury.

H) The HOTEL provides some complimentary services, such as bicycle service for 45 minutes (between 7:00 am and 7:00 pm), among other services. However, their use will be the sole and exclusive responsibility of the GUEST. The GUEST declares that he or she has the skills and knowledge to use them. Therefore, the GUEST EXONERATES the HOTEL from all civil, criminal, and administrative liability that may arise from said activity. The GUEST assumes all responsibility for the use of the elements and for the activities he or she carries out, not only personally but also towards third parties.

I) The GUEST agrees to use the furniture, equipment, and, in general, the facilities of both the room and the HOTEL appropriately, keeping them in their present condition. Therefore, the GUEST will be liable for any damage or loss to the elements and property of the HOTEL, even due to minor negligence. In the event of total or partial loss or damage to the HOTEL's property due to causes attributable to the GUEST or dependents, the GUEST will be charged the price set by the HOTEL, plus 50% as a penalty or fine.

J) The GUEST recognizes the authority of the HOTEL Manager in the event of a dispute or conflict, as well as the right of inspection and surveillance that the HOTEL staff have to ensure the proper use of the room and common use facilities. This right

Cancellation and Modification Policy:

GUARANTEE POLICY: Non-refundable rates require a 100% deposit of the total stay at the time of booking.

CANCELLATION AND MODIFICATION POLICY:

Non-refundable rates. Please note that in the event of cancellation or no-show, the full reservation value will not be refundable. Guests may reschedule their reservation up to one year prior, subject to availability and current rates. Reservation modifications are subject to availability. Promotional rates or plans are non-modifiable and non-refundable.

EARLY CHECK-IN: If a guest arrives at the hotel before the established check-in time (3:00 p.m. to 4:00 p.m.), they will be able to enter and use the hotel facilities. Access to the room is subject to availability.

EARLY DEPARTURE: If a guest checks out early, no refund will be issued. The remaining amount may be reconciled to cover the amount spent during their stay. Otherwise, a balance will be generated for the guest to use during the current year. Except in the case of an early departure due to force majeure or a demonstrable fortuitous event, in which case a refund will be issued.

LATE CHECK OUT: Check-out time is from 12:00 p.m. to 1:00 p.m. If a guest leaves the hotel after this time and without prior notice to reception, the hotel will charge an additional fee for extending their stay, consisting of an additional night at the current rates, without prejudice to room availability. In case of prior notice, late check-out is subject to room availability. If room availability is available, 50% of the rate will be charged until 5:00 p.m. After this time, 100% of the rate will be charged.

EXCEPTIONS: No penalties apply in cases of force majeure, unforeseen circumstances, or incapacity of the reservation holder or a first-degree blood relative. The request for exemption must be accompanied by the corresponding supporting document and submitted as soon as possible via our emails: reservas@hotelpoblado.com and (add the avia email address). The refund will be issued less bank fees.

PENALTIES

TERMINATION OF THE CONTRACT:

- The accommodation contract terminates: A) upon expiration of the agreed fixed term; B) For breach of any of the obligations of the parties and specifically for failure to pay the price or fee charged by the GUEST or for failure to pay for food and beverages or other complementary services that the GUEST has charged to the room or to his/her personal account. Failure by the GUEST will not exempt him/her from paying the full fee for the agreed term; C) When the contract is entered into on a day-to-day basis or when the length of the guest's stay at the HOTEL is not expressly stated on the hotel registration card, the contract will be terminated at the expiration of the hotel day set out in the contract; D) When the contract is for a fixed term, it will terminate upon expiration of the term, in which case THE HOTEL may have the room at its disposal. In the event of early termination, the GUEST must pay the full rate, unless there is reasonable cause that, in the judgment of the HOTEL, warrants early termination of the contract, such as domestic disaster, illness of the GUEST or their group, airline space issues, etc.

OTHER CAUSES FOR TERMINATION BY THE HOTEL: The following shall also be grounds for termination by the HOTEL: A) In cases where, in the sole judgment of the HOTEL, the GUEST's behavior or attire is detrimental to the peace and/or health of other guests or visitors to the HOTEL. B) Smoking in the room or any other smoke-free area of ​​the HOTEL, when it affects other guests, visitors, or users, without prejudice to the payment that must be made under the terms established below. Termination of the contract does not exonerate or release the GUEST from payment of any outstanding balances.

EFFECTS OF TERMINATION: A) Upon termination of the contract, the HOTEL may freely dispose of the room. B) Upon termination of the contract and regardless of the cause of termination, the HOTEL is authorized to enter the room, prepare and sign an inventory of the guest's belongings and luggage, and remove them from the room to leave them in a safe and adequate deposit, without liability of the HOTEL and at the expense and risk of the GUEST. If the GUEST does not pay the bill or part of it, the HOTEL may dispose of and sell the GUEST's luggage and belongings under the terms of article 1199 of the Commercial Code, to cover outstanding obligations with its proceeds. Any surplus, if any, will be placed or at the GUEST'S disposal. In the event of a shortfall, the HOTEL may initiate appropriate actions to obtain full payment of the amount owed.

DISAGREEMENT REGARDING TERMINATION: If a disagreement arises between THE GUEST and THE HOTEL regarding the termination of the contract, THE HOTEL, in addition to suspending the service, will take all necessary measures to ensure that THE GUEST can dispose of their luggage and personal belongings or transfer them to a secure and suitable storage facility without liability on the part of the HOTEL.

LEGAL NATURE AND EVIDENCE OF THE CONTRACT: The lodging contract, in accordance with Article 79 of Law 300 of 1996, is a rental contract of a commercial nature and of adhesion. The lodging contract is evidenced by the hotel registration card issued by THE HOTEL, after the GUEST's signature is accepted, which attests to their adherence to the stipulations contained herein.

EXECUTIVE SUBJECT: The GUEST expressly agrees that the net sum of money shown on the invoice will be considered executory. INSURANCE. To cover risks affecting both the person and property of the GUEST, the HOTEL has a hotel insurance policy at its disposal. In any case, in the event of a loss, the HOTEL's liability is limited to the insurance coverage. This insurance policy is included in the room rate.

LIABILITY FOR LOSS: In accordance with Article 1195 of the Commercial Code, the GUEST may deliver, upon receipt, money and valuables to the HOTEL for safekeeping. For this purpose, the delivery must be made before the official designated by the HOTEL, and a record must be kept listing the money and valuables delivered. The HOTEL's liability will be that of the depositary, pursuant to Article 1196 of the Commercial Code. Valuables such as jewelry, cameras, money, computers, equipment, or utensils left in the room or service areas other than those designated for safekeeping by the hotel will be kept solely under the guest's control, as the hotel assumes no liability in the event of loss or damage. The hotel has a safety deposit box for valuables or items; the hotel is not responsible for the loss or damage of any items.

PROHIBITIONS AND RESTRICTIONS: - The hotel is prohibited from bringing refrigerators, beverages, or liquor into the hotel. The entry and use of sound devices outside of designated hours that may disturb the peace of other guests is prohibited, with the exception of those on the beach, where music volume must be moderate and authorized by hotel management. According to Resolution 1956 of March 30, 2008, issued by the Ministry of Social Protection, smoking is prohibited in the hotel's rooms, public areas, restaurants, and lounges. Failure to comply with these prohibitions constitutes a serious breach of the accommodation contract, resulting in its termination. Guests may be removed from the hotel if it has affected other guests, visitors, or users. Guests who smoke in their room or in any public space or area must be responsible for the cost incurred by the hotel to deodorize and clean the space.

REGISTRATION POLICY: All guests must present their original identification document upon check-in or entry to the hotel. Registration of minors must be completed by one of their parents with a birth certificate and/or identification card. If the minor is not accompanied by their parents, registration may be completed by the adult responsible for the minor, duly authorized by at least one of the parents with an authenticated, signed authorization, supported by a photocopy of their identification document. Colombian laws protect minors from all forms of sexual exploitation and violence caused by domestic or foreign tourists. Violations of this principle carry the criminal and administrative sanctions provided for in Law 679 of August 3, 2001.

"WARNING"; The HOTEL rejects any form of discrimination, distinction, exclusion, restriction, or preference based on gender, race, color, national or ethnic origin, religion, political opinion, or any other reason or condition that has the purpose or effect of impairing, restricting, or limiting the full enjoyment of fundamental rights and freedoms.

CHILDREN'S REGULATIONS

Children between 1 and 4 years of age pay an additional fee for registration and hotel insurance per night (breakfast included) and stay in the same accommodations (bed and room) as their companions. Children 5 years and older are charged as adults. Identification documents are requested at check-in.

CHILD PROTECTION POLICY:

In compliance with the provisions of Article 17 of Law 679 of 2001, THE HOTEL informs the GUEST that the sexual exploitation and abuse of minors in the country are punishable by criminal and civil law in accordance with current regulations. The HOTEL rejects and does not permit sexual exploitation or any form of sexual abuse. The HOTEL rejects and does not permit sex tourism, nor does it permit the sexual exploitation or abuse of children or adolescents. THE GUEST will not be able to enter his/her room minors under eighteen (18) years of age for sexual tourism and whoever does so will incur imprisonment and fines in accordance with the penal code.

GENERAL CONSIDERATIONS

Aware of the importance of protecting and properly handling the personal information provided to data subjects, AVIA SOLUCIONES HOTELERAS, hereinafter AVIANET, acting as the data controller, has designed this policy and procedures that together allow for the appropriate use of your personal data.

In accordance with the provisions of Article 15 of the Colombian Constitution, which establishes the fundamental right to habeas data, referring to the right of all citizens to know, update, and rectify personal data held about them in databases and files, both public and private, which is inevitably related to the handling and processing of information, recipients of personal data must take into account. This right has been developed through the issuance of Statutory Law 1581 of 2012 and Regulatory Decree 1377 of 2013, based on which AVIANET, as the CONTROLLER of the personal data it receives, manages, and processes, issues this personal data processing policy, which is made available to the public so that they may be aware of how AVIA processes their information. The provisions of this personal data processing policy are binding on AVIANET, its administrators, employees, contractors, and third parties with whom AVIANET establishes relationships of any kind.

OBJECTIVE

The implementation of this policy aims to guarantee the confidentiality of information and the security of its processing for all clients, suppliers, employees, and third parties from whom AVIANET has legally obtained information and personal data in accordance with the guidelines established by the law regulating the right to Habeas Data. Likewise, the issuance of this policy complies with the provisions of Section K of Article 17 of the aforementioned law.

DEFINITIONS

• Authorization: Prior, express, and informed consent of the data subject to carry out the processing. This may be written, verbal, or through unequivocal conduct that allows for a reasonable conclusion that the data subject has granted authorization.

• Database: The organized set of Personal Data that is subject to processing, whether electronic or not, regardless of the method of its formation, storage, organization, and access.

• Query: Request by the data subject or by persons authorized by the data subject or by law to access the information held about them in databases or files.

• Personal Data: Any information linked to or that can be associated with one or more specific or identifiable natural persons. This data is classified as sensitive, public, private, and semi-private.

• Sensitive personal data: Information that affects a person's privacy or whose misuse may lead to discrimination, such as information that reveals racial or ethnic origin, political orientation, religious or philosophical beliefs, membership in unions, social organizations, or human rights organizations, or that promotes the interests of any political party or that guarantees the rights and guarantees of opposition political parties, as well as data related to health, sexual life, and biometric data (fingerprints, among others).

For the purposes of this policy, AVIANET warns that the data subject has the discretion to provide this type of information in cases where it may be requested.

• Public personal data: Data classified as such according to the mandates of the law or the Political Constitution, and all data that is not semi-private or private. Public data includes, among others, data contained in public documents, public registries, official gazettes and bulletins, and duly executed court rulings that are not subject to confidentiality, data relating to a person's marital status, their profession or occupation, and their status as a merchant or public servant. Personal data held in the commercial register of the Chambers of Commerce are public data (Article 26 of the Civil Code).

Likewise, public data is data that, by virtue of a decision of the data subject or a legal mandate, is contained in files that are freely accessible and accessible. This data may be obtained and offered without reservation and regardless of whether it refers to general, private, or personal information.

• Private personal data. Data that, due to its intimate or confidential nature, is only relevant to the data subject. Examples: merchants' books, private documents, information obtained from a home inspection.

• Semi-private personal data. Data that is not of a private nature is considered semi-private.

Personal data that is not private, confidential, or public, and whose knowledge or disclosure may be of interest not only to the data subject but also to a certain sector or group of people or to society in general, such as, among others, data relating to the fulfillment and non-fulfillment of financial obligations or data relating to relationships with social security entities.

• Data Controller: The person who, alone or in association with others, decides on the database and/or the processing of data.

• Data Processor: The person who processes data on behalf of the data controller.

• "Authorized" refers to AVIANET and all persons under its responsibility who, by virtue of authorization and the Policy, are legitimized to process the data subject's personal data. Authorized includes those designated as authorized.

• “Authorization” or being “Authorized” is the legitimacy that AVIANET expressly grants in writing, through a contract or other document acting as such, to third parties, in compliance with applicable law, to process personal data, making such third parties the data controllers of the personal data provided or made available.

• Complaint: Request by the data subject or persons authorized by them or by law to correct, update, or delete their personal data, or when they become aware of an alleged breach of the data protection regime, pursuant to Article 15 of Law 1581 of 2012.

• Data subject: The natural person to whom the information refers.

• Processing: Any operation or set of operations involving personal data, such as, among others, the collection, storage, use, circulation, or deletion of such information.

• Transmission: Processing of personal data that involves communicating the data within (national transmission) or outside of Colombia (international transmission) and whose purpose is to carry out processing by the data processor on behalf of the data controller.

• Transfer: Data transfer occurs when the data controller and/or processor of personal data, located in Colombia, sends the information or personal data to a recipient, who is also the data controller and is located within or outside the country.

• Admissibility requirement: The data subject or legal successor may only file a complaint with the Superintendency of Industry and Commerce after exhausting the consultation or claim process with the data controller or processor, as provided for in Article 16 of Law 1581 of 2012.

PRINCIPLES FOR THE PROCESSING OF PERSONAL DATA

The processing of personal data must be carried out in compliance with the general and special regulations on the subject matter and for activities permitted by law. Consequently, the following principles apply for the purposes of this policy:

• Principle of legality: Data processing is a regulated activity that must comply with the provisions of the law and other implementing provisions.

• Principle of purpose: Processing must serve a legitimate purpose in accordance with the Constitution and the law.

• Principle of freedom: Processing may only be carried out with the prior, express, and informed consent of the data subject. Personal data may not be obtained or disclosed without prior authorization, or in the absence of a legal or judicial order that waives consent.

• Principle of truthfulness or quality: The information subject to processing must be truthful, complete, accurate, up-to-date, verifiable, and understandable. The processing of partial, incomplete, fragmented, or misleading data is prohibited.

• Principle of transparency: The processing must guarantee the data subject's right to obtain from the data controller, at any time and without restrictions, information about the existence of data concerning them.

• Principle of restricted access and circulation: Processing is subject to the limits derived from the nature of the personal data, the provisions of the law, and the Constitution. In this sense, processing may only be carried out by persons authorized by the data subject and/or by the persons provided for by law.

• Principle of security: Information subject to processing by the Data Controller or Data Processor referred to in this law must be handled with the technical, human, and administrative measures necessary to ensure the security of the records, preventing their adulteration, loss, unauthorized or fraudulent access, consultation, use, or access.

• Principle of confidentiality: All persons involved in the processing of personal data that are not public are obliged to guarantee the confidentiality of the information, even after their relationship with the data subject has ended.

n with any of the tasks involved in processing, and may only provide or communicate personal data when it corresponds to the development of the activities authorized by this law and under the terms thereof.

Any new project within the Organization that involves the Processing of Personal Data must be consulted with the Information Security Management, which is the person and department in charge of data protection, to ensure compliance with the policy and the measures necessary to maintain the confidentiality of personal data.

RIGHTS OF DATA OWNERS

In accordance with current legal provisions, the rights of personal information owners are the following:

• The right to know, update, rectify, and consult their personal data at any time with AVIANET regarding data that they consider to be partial, inaccurate, incomplete, fragmented, or misleading.

• The right to request proof of the authorization granted to AVIANET at any time, except in cases where the data controller is legally exempt from having the authorization to process the data subject's data.

• The right to be informed by AVIANET, upon request by the data subject, regarding the use it has given to the data.

• The right to file any complaints you deem pertinent to assert your right to Habeas Data before the Superintendency of Industry and Commerce.

• The right to revoke authorization and/or request the deletion of any data when you believe that AVIANET has not respected your constitutional rights and guarantees.

• The right to access, free of charge, the personal data you voluntarily choose to share with AVIANET.

The information and/or personal data we collect from you are as follows:

Type of person:

Natural: first and last names, type of identification, identification number, gender, marital status and date of birth, email address, financial information (bank accounts).

Legal information: Company name, NIT (Tax Identification Number), address, telephone number, cell phone number, email address, country, city, financial information (bank accounts).

Information necessary to facilitate travel or other services, including preferences such as travel class, passenger names and surnames (document type, document number, date of birth, first name, last name, gender, email address, nationality, passport expiration date), contact information in case of an accident or any other anomaly (first name, last name, phone number).

Cardholder information: Document type, document number, phone number, address, email address, first name, card number, expiration date, and bank.

Quote request: First name, last name, phone number, city, and email address.

Travel information: Type of request, destination, departure date, duration, number of adults, number of children, age, hotel category, meals, additional services, transportation service, quote per person.

Write to Yadira Rodríguez Guerrero: First name, last name, ID card, address, phone number (landline or cell phone), city, and email address.

Online Help Chat: Name, email, what is your question?

Rate our site: Your opinion is very important for us to continually improve our support channels: first name, last name, email, phone number, and city.

Complaint Request: first name, last name, ID number, address, phone number, city, email, and comments.

Technical Problem Report: first name, last name, address, phone number, city, email, and comments.

Biometric Data: Images, video, audio, fingerprints that identify or make identifiable our customers, users, or any person who enters, is present, or transits through any location where AVIANET has implemented devices to capture such information.

This data may be stored and/or processed on servers located in data processing centers, whether our customers' own or contracted with suppliers, located in different countries. This is authorized by our customers/users by accepting this personal data processing and protection policy.

AVIANET reserves the right to improve, update, modify, or delete any type of information, content, domain, or subdomain that may appear on the website without prior notice. Publication on the Aviatur websites is deemed sufficient. This information is used to resolve legal or internal requests and to provide or offer new services or products.

PROCESSING, SCOPE, AND PURPOSES

• AVIANET informs data subjects that the data collected from our clients, contractors, and suppliers may be used for the following purposes. Processing may be carried out by AVIANET directly or through its contractors, consultants, advisors, and/or third parties in charge.

s of the processing of personal data, so that they can carry out any operation or set of operations such as the collection, storage, use, circulation, deletion, classification, transfer, and transmission (the "Processing") on all or part of your personal data:

• The maintenance of the contractual relationship established with AVIANET.

• The provision of services related to the products and services offered.

• The performance of all activities related to the service or product. You will be included in an email list for newsletter delivery.

• Send information about changes to the conditions of the services and products purchased, and notify you about new services or products.

• Manage your requests, clarifications, and inquiries.

• Prepare studies and programs necessary to determine consumer habits.

• Refine security filters and business rules in commercial transactions; confirm and process said transactions with your financial institution, our service providers, and yourself.

• Conduct periodic evaluations of our products and services to improve their quality.

• Sending, by traditional and electronic means, technical, operational, and commercial information about products and services offered by AVIANET, its partners, or suppliers, currently and in the future.

• Requesting satisfaction surveys, which you are not obligated to answer.

• Transmitting and/or transferring data to other companies, business partners, or third parties in order to fulfill our obligations. This transmission and transfer may also be made to third countries that may have a different level of protection than Colombia, when necessary to fulfill our obligations.

• Fulfilling obligations entered into by AVIANET with its clients at the time of purchasing our services and products.

• Responding to inquiries, requests, complaints, and claims made by regulatory bodies and other authorities that, pursuant to applicable law, must receive personal data.

• Any other activity of a similar nature to those described above that is necessary to carry out AVIANET's corporate purpose.

• Perform queries in various databases and authorized sources (such as OFAC, UN, and other lists) necessary for the control and prevention of fraud or money laundering-related crimes, in accordance with our risk prevention and management policies (SARLAFT).

•

• The data collected from our employees:

• Comply with the obligations assumed by AVIANET with the employees who are the data subjects, regarding the payment of salaries, social benefits, and other obligations established in the employment contract and current labor regulations.

• Inform the employee of any developments that arise during the development of the employment contract and even after its termination.

• Evaluate the quality of the services we provide.

• Conduct internal studies on the habits of the employee who is the data subject or request personal information for the development of management programs or systems.

• Perform payroll deductions authorized by the employee.

• Manage their requests, administer activities, provide clarifications, and conduct investigations.

• Marketing and sales of our products and services.

• Sending, by traditional and electronic means, technical, operational, and commercial information on products and services offered by partners or suppliers, currently and in the future.

• Developing studies and programs necessary to determine consumer habits.

• Transmitting and/or transferring data to other companies, business alliances, or third parties in order to fulfill our obligations. This transmission and transfer may also be made to third countries that may have a different level of protection than Colombia, when necessary to fulfill our obligations.

• Requesting surveys, which the client is not obligated to complete.

• Transmitting or transferring the information received to all judicial and/or administrative entities when necessary to fulfill our duties as an employer and to comply with our obligations related to labor, social security, pensions, occupational risks, family compensation funds (Comprehensive Social Security System), and taxes.

• Transfer the employer's personal information to third parties that legitimately have the right to access said information, which includes, but is not limited to, companies within the Aviatur Ltda. Business Group.

• Deliver, either by transmission or transfer, the employee's personal information to all entities.

that are related to the performance of the data controller in its capacity as employer.

• Any other activities of a similar nature to those described above that are necessary to carry out AVIATUR's corporate purpose and its labor obligations acquired by virtue of the execution of the employment contract or by operation of law.

• Perform queries in various databases and authorized sources (such as OFAC, UN, and other lists) necessary for the control and prevention of fraud or crimes related to money laundering, in accordance with our risk prevention and management policies - SARLAFT.

• The processing of personal data will be carried out with the prior authorization of the data subject, except in cases where the data is public. For this purpose, an authorization form for data processing has been implemented, which must be completed by the data subject at the time they provide their personal information. This authorization explains the scope and purposes of the processing of personal data, refers to authorization by others, data of minors, and sensitive data, as well as defines the service channel for data subjects who wish to exercise the rights contemplated within the habeas data, and indicates the location where this policy is hosted. For the purposes of processing the data, AVIANET employs all necessary measures to maintain the confidentiality of the information.

Authorization will be obtained through any means that may be subsequently consulted, such as the website, forms, templates, in-person activities, or through social media, etc. Authorization may also be obtained from unequivocal conduct by the data subject that allows us to reasonably conclude that they have granted authorization for the processing of their information.

• If you provide us with personal information about a person other than yourself, such as your spouse or a coworker, we understand that you have that person's authorization to provide us with their data; We do not verify, nor do we assume the obligation to verify, the identity of the user/client, nor the veracity, validity, adequacy, or authenticity of the data each of them provides. Therefore, we assume no liability for damages or losses of any kind that may arise from the lack of veracity, homonymity, or impersonation of identity information.

• Since AVIANET belongs to the Aviatur Business Group, your personal information may be shared by way of transfer or transmission with group companies, business partners, and/or third-party providers (flight reservation systems, hotels, cars, transaction security validators, banks, financial networks, tourism services). These processes may be carried out in different locations from where the purchased tourist service or product is contracted, for the same purposes indicated for the collection of personal data. These entities are required to comply with the corresponding confidentiality, transmission, or transfer agreements.

• The Personal Data collected will be processed manually or automatically and incorporated into the corresponding files or databases (hereinafter, the "File"), either in the capacity of data processor or data protection officer. To determine the term of processing, the regulations applicable to each purpose and the administrative, accounting, tax, legal, and historical aspects of the information will be considered.

• When, at the time of providing the service, the data subject is accompanied by minors or persons considered to have disabilities, and their personal data is being collected, AVIANET will always request authorization from the minor's legal representative. However, if personal information of the population mentioned here is provided without being the legal representative, you represent that you have the authorization of the respective legal representative, and you directly assume the responsibility for this. AVIANET will strive to ensure that their rights and best interests are respected at all times. The representative must guarantee their right to be heard and assess their opinion on the processing, taking into account the maturity, autonomy, and capacity of the minors. Representatives are informed of the optional nature of answering questions about the data of minors. The data of minors, who fall into a special protection category, will be processed in accordance with the applicable legislation and in accordance with the provisions of our personal data policy.

• The companies The Aviatur Business Group has adopted the legally required levels of personal data protection security and has implemented all technical means and measures at its disposal to prevent the loss, misuse, alteration, unauthorized access, and unlawful removal of the personal data provided to AVIANET. However, the data subject should be aware that Internet security measures are not unbreakable.

• If you choose to delete your information, to the extent permitted by law, we will retain certain personal information in our files for the purposes of identifying transaction data for accounting and tax purposes, preventing fraud, resolving disputes, investigating conflicts or incidents, enforcing our terms and conditions of use, and complying with legal requirements.

However, once you decide to revoke your authorization, the stored information will no longer be used for the purposes set forth herein, but only for the purposes strictly necessary and defined in the preceding paragraph. • Security risks to consider when making online transactions:

• A user may be tricked by emails or DNS server scams into visiting a fake site with the same design, but where the cardholder's information is loaded into the fake system, thereby stealing the cardholder's information. Therefore, it is important to foster a culture where users should access transactions directly through known domains to reduce risks.

• The computer where the user is making the transaction may have spyware or malware installed without prior knowledge that captures all keyboard input or information from input devices and sends it to a network or host on the internet. Therefore, it is recommended that the transaction be made on a home or office computer whenever possible.

• Cardholder impersonation could occur if the cardholder denies having sent and/or received the transaction, and the transaction is used by a third party.

• It is recommended that you have an updated and active antivirus program on the device where you conduct electronic transactions to mitigate the risk of fraud.

• If the personal information was collected or provided prior to July 30, 2013, and you did not express your opposition to the transfer of your personal data, it will be understood that you have given your consent. If you wish to ratify your consent or express your refusal, you can do so by sending an email to privacidad@aviasolucioneshoteleras.com.

• Like other websites, AVIANET uses certain technologies, such as cookies and device fingerprinting, that allow us to make your visit to our site easier and more efficient, providing you with personalized service and recognizing you when you return. For the purposes of this Privacy Notice, "cookies" are text files that a website transfers to the user's computer hard drive for the purpose of storing certain records and preferences.

• Websites may allow advertising or third-party features that send "cookies" to the owners' computers.

• Cookies are only associated with an anonymous user and their computer, and do not provide their first and last name. In many cases, you can browse any of the AVIANET websites anonymously. When you access any AVIANET website, your IP address (the Internet address of your computer) is recorded to give us an idea of ​​which parts of the website you visit and how much time you spend in each section. We do not associate your IP address with any of your personal information unless you have registered with us and logged in using your profile.

• Therefore, in certain AVIANET applications, users may be recognized after they register for the first time, without having to register on each visit to access areas and services or products reserved exclusively for them.

• Other services may require the use of certain access keys, and even the use of a digital certificate, in certain cases.

• The cookies used cannot read cookies created by other providers. AVIANET encrypts the user's identification data for greater security.

• To use the AVIANET website, it is not necessary for the user to allow the installation of cookies sent by AVIANET, although in such cases, the user will need to register for each of the services whose provision requires prior registration.

NATIONAL OR INTERNATIONAL DATA TRANSFER

PERSONAL DATA

AVIANET may transfer data to other data controllers when authorized by the data subject, by law, or by an administrative or judicial order.

INTERNATIONAL AND NATIONAL TRANSMISSION OF DATA TO PROCESSORS

AVIANET may send or transmit data to one or more data processors located within or outside the Republic of Colombia in the following cases: a) When it has the data subject's authorization, and b) when, without authorization, a data transmission contract exists between the data controller and the data processor.

DUTIES OF THE DATA CONTROLLER

• Guarantee the data subject, at all times, the full and effective exercise of the right to habeas data.

• Request and retain, under the conditions provided for in this law, a copy of the respective authorization granted by the data subject.

• Duly inform the data subject about the purpose of the collection and the rights they have by virtue of the authorization granted.

• Maintain information under the necessary security conditions to prevent its alteration, loss, unauthorized or fraudulent access, consultation, use, or access.

• Process inquiries and complaints submitted in the terms established in this law.

• Adopt an internal manual of policies and procedures to ensure proper compliance with this law and, in particular, for handling inquiries and complaints.

• Inform the data subject about the use of their data, upon request.

• Inform the data protection authority when security code violations occur and risks arise in the management of data subjects' information.

• Comply with the instructions and requirements issued by the Superintendency of Industry and Commerce.

DUTIES OF DATA PROCESSORS

• Guarantee the data subject, at all times, the full and effective exercise of the right to habeas data.

• Maintain information under the necessary security conditions to prevent its alteration, loss, unauthorized or fraudulent access, consultation, use, or access.

• Promptly update, rectify, or delete data in accordance with this law.

• Update the information reported by data controllers within five (5) business days of receipt.

• Process inquiries and complaints made by data subjects in accordance with this law.

• Adopt an internal manual of policies and procedures to ensure proper compliance with this law and, in particular, to address inquiries and complaints from data subjects.

• Refrain from circulating information that is being disputed by the data subject and that has been blocked by the Superintendency of Industry and Commerce.

• Allow access to information only to those who may have access to it.

• Inform the Superintendency of Industry and Commerce when security code violations occur and risks arise in the management of data subjects' information.

• Comply with the instructions and requirements issued by the Superintendency of Industry and Commerce.

PETITIONS, COMPLAINTS, AND CLAIMS

For the purposes of receiving requests, complaints, and inquiries related to the management and processing of personal data, AVIANET has designated the email address privacidad@aviasolucioneshoteleras.com to channel, review, and respond to them. Therefore, you may send your requests to this address, which will be processed in accordance with Law 1581:

Inquiries: Data subjects or their successors in title may consult the data subject's personal information stored in our database. AVIANET will provide them with all information contained in the individual record or linked to the data subject's identification. The inquiry will be answered within a maximum of ten (10) business days from the date of receipt. When it is not possible to answer the inquiry within this period, the interested party will be informed, and the date on which their inquiry will be answered will be indicated, which in no case may exceed five (5) business days after the expiration of the first term.

Claims: The owner or their successors in title who consider that the information contained in a database should be corrected, updated, or deleted, or when they notice the alleged non-compliance with any of the duties contained in the law, may file a claim with AVIANET, which will be processed under the following rules:

• The claim will be made by means of a request addressed to AVIANET with the identification of the owner, the description of the facts that give rise to the claim, the address, and accompanying the documents that they wish to assert. If the claim is incomplete, AVIANET will require the interested party within five (5) days following receipt of the claim.

mo to correct the deficiencies. After two (2) months from the date of the request, if the applicant does not submit the required information, the claim will be deemed to have been withdrawn.

• Once the complete claim is received, a message stating "claim in process" and the reason for the claim will be entered into the database within a period of no more than two (2) business days. This message must remain in effect until the claim is decided.

• The maximum period for addressing the claim will be fifteen (15) business days, counted from the day following the date of receipt. When it is not possible to address the claim within this period, the interested party will be informed and the date on which their claim will be addressed will be set, which in no case may exceed eight (8) business days following the expiration of the first period.

• In any case, the owner or legal successor may only file a complaint with the Superintendency of Industry and Commerce once they have exhausted the consultation or complaint process with AVIANET.

• The area responsible for receiving and processing complaints is the Information Security Department.

• Requests to delete information and revoke authorization will not be processed when the data subject has a legal or contractual obligation to remain in the database.

DATA CONTROLLER

Company Name: Operadora de Hoteles Avia SAS

Address: Centro de Negocios Andino, Carrera 11 # 82-01, 4th Floor, Bogotá DC - Colombia

Email: privacidad@aviasolucioneshoteleras.com

Phone: (+57 1) 3817111

Website: www.aviasolucioneshoteleras.com

QUESTIONS OR SUGGESTIONS

If you have any questions or concerns about the collection, processing, or transfer of your personal information, or if you believe that the information contained in a database should be corrected, updated, or deleted, please send us a message to the following email address: privacidad@aviasolucioneshoteleras.com.

For more information about AVIANET, including its identity, address, and contact information, please visit www.aviasolucioneshoteleras.com. This website also includes the terms and conditions applicable to the published services and products, which may be consulted at any time for further information.

TERM OF USE

AVIANET reserves the right to modify this policy to adapt it to new legislation or case law, as well as to best practices in the tourism sector and other economic sectors that are part of the business group. In such cases, AVIANET will announce the changes on this page with reasonable notice prior to their implementation.

Si se admiten y el valor en temporada alta: $150,000 y valor en temporada media y baja: $120,000. 

1. El servicio debe ser solicitado al momento de realizar la reserva.

2. Se admiten solo una mascota pequeña por habitación (razas pequeñas).

3. La mascota no podrá permanecer en las siguientes áreas comunes del Hotel (Restaurante, Lobby, Heladería). Si el huésped lo desea, podrá dejar su mascota sola en la habitación para ello el Hotel prestará un Set (Cama, recipiente para comida y recipiente para agua).

4. La mascota debe cumplir con las regulaciones de sanidad que exige la ley y portar el carnet de vacunas vigentes (Presentar al momento del Check In).

5. Para salir, entrar o permanecer en las instalaciones del Hotel asignadas para las mascotas. El Propietario deberá llevar a su mascota siempre atada en corto o en lo posible cargada, ya que el Propietario es, el único responsable de todo daño causado a terceras personas.

6. El huésped asume toda la responsabilidad de Cualquier daño del mobiliario del hotel causado por la mascota y deberá ser cancelado a la salida del Hotel.

7. El propietario de la mascota tendrá la obligación de mantenerlo en las debidas condiciones higiénicas y de sanidad.

8. Dentro del recinto del Hotel ahí Varios lugares asignados y totalmente identificados con canecas y bolsas, que permiten a su mascota solucionar sus pequeñas y grandes necesidades fisiológicas.

9. Los Huéspedes son responsables de los ruidos que las mascotas pudieran hacer y se aseguraran que las mascotas no interrumpan o afecten la tranquilidad de otros huéspedes. Si el Hotel determina que la mascota afecta a los otros huéspedes, podrá solicitar, a su absoluta discreción, que la mascota sea hospedada fuera del Hotel. 

RESTRICCIONES No se aceptan las razas estipuladas en los Artículos 108-E y 108-F (Ley 746 19-07-2002) considerados como agresivos.

1. Se prohíbe el uso de toallas, sabanas, Cobijas y se prohíbe subir en las camas de la habitación las mascotas.

2. Prohibido el uso de platos, vasos y otros utensilios del Hotel para las mascotas.

3. Prohibido bañar a sus mascotas en los baños de la habitación y duchas del Hotel.

La administración es libre de suspender el servicio al (los) propietarios de la mascota por no acatar el anterior reglamento."  

The sexual exploitation and abuse of minors are punishable by imprisonment, according to Law 679 of 2001 and Law 1336 of 2009.